Shipping Policy

Thank you for shopping with Bespoke Basketry!
The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping

Shipment time

All orders are processed within 3 business days of receipt except for custom baskets where lead time is up to 2 months. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, please allow for additional days for processing and in transit. If there will be a significant delay in shipment of your order, we will contact you via email.
All shipping charges for your order will be calculated and displayed at checkout.
* Please note that overnight delivery is only available for orders with delivery addresses within the continental United Kingdom.
Delivery delays may occasionally occur, but tracking numbers and updates will be provided with every order.

International Shipping

For international orders you might need to pay separate duties & taxes directly to local governments before you can collect your order. In holiday seasons or high inflow of orders, there is a possibility of the orders getting delayed. We will notify you accordingly via email or phone, or text and keep you updated in case of delays. Please bear with us in those critical circumstances.

International Shipping rates & delivery estimates

Shipping charges will be decided and notified to you at the time of checkout.

Shipping confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Bespoke basketry is not responsible for any customs and taxes applied to your order. All tariffs, duties, taxes, and fees imposed during or after shipping are the responsibility of the customer.

Damaged Products