Shipping Policy

Last updated: 3 November 2026

How long it takes

Each basket is handwoven to order, so it takes around 8–10 weeks from the date of your order to be made and dispatched. Delivery time is on top of that. If anything is going to take longer, we'll email you with a new estimate. If we can't deliver within a reasonable time of the estimate, you can cancel and receive a full refund.

We'll email you as your order progresses, and when it's dispatched we'll send you the courier tracking details.

Delivery charges

Delivery is charged by destination and, outside the UK, by the size of your basket. The exact charge is shown before you pay. UK prices include VAT.

International orders

Orders delivered outside the UK are zero-rated for UK VAT. Your country may charge import duties, taxes and handling fees when the parcel arrives; these are not included in our price and are payable by you to the courier or customs authority. Please check your local rules before ordering if you're unsure.

Damaged or lost parcels

Your order is our responsibility until it's delivered. If it arrives damaged or goes missing, please contact us at contact@coastalvillahomeware.com and keep the packaging. We'll deal with the courier and repair, remake or refund. See our Returns & Refunds page.

Delivery address

Please check your delivery address carefully at checkout, including your town and postcode. If a parcel is returned to us because the address was incomplete or nobody collected it, we may need to charge the cost of sending it again.